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(860) 469-3200

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Average response time is less than 60 minutes during business hours.

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Frequently Asked Questions

How can I get samples?

We have a fantastic sample pack with a selection of our most popular formats ready to go! To order your free sample pack click here.

If you would like samples of specific pieces, that's no problem! Simply click the blue order sample button located on each product page.

Unfortunately, we cannot offer free samples of our video brochures, but you can still order one from the product page. Pricing varies from $28.00 to $100.00 depending on screen size.

How long will it take to produce my piece?

Our current production times can vary based on order volume, but as a guide, please refer to our production schedule. If you require a specific deadline or have concerns please contact customer service at 860-469-3200.

How much will shipping cost and how long will it take?

Shipping can be estimated on each product page. Once a quantity is determined, populate the Country, State, and Zip Code fields and hit the CALCULATE SHIPPING button to see estimated charges. A range of FedEx options will be populated below.

Shipping Transit Times: We ship orders from our warehouse in Eagle Pass, TX - Zip Code 78852. Delivery times will vary depending on what method you choose for shipment.

Can you mail directly to my list?

Yes! We offer mailing services. We'll need an extra 2-7 days on top of the production time to mail your pieces. If you would like us to mail your project, please select the mailing services option on the product page when you're ordering. Mailings under 3,000 will be mailed as First Class and include CASS certifying your list for domestic records. Mailings over 3,000 will also get NCOA processing and will mail at Presort Rates. Once we finalize your list we will provide your Postage Invoice which will be due prior to mailing. Mailings under 200 mail with First Class Stamps

Please attach your mailing list to your order in your shopping cart and indicate what you would like your return address to be in the comments section at check out. If your list is not ready at the time of order please email to info@redpaperplane.com, indicating your order number in the subject line. Once we have your list we'll calculate your postage costs and let you know. You'll need to pay for postage prior to your mail drop date.

Depending on the product and options available we will insert your mailer into a clear USPS approved poly bag and affix a 4" x 3 1/3" label to the front of the poly bag or print directly onto a white wove envelope.

Address List Formatting: Please use these Columns in your Excel or csv file. Company and Address 2 is optional. Kindly delete all erroneous columns of data to avoid confusion.

  • First Name
  • Last Name
  • Company
  • Address 1
  • Address 2
  • City
  • State
  • Zip Code

How much will postage cost?

Postage costs vary based on the weight of your piece and how it’s mailed. Please refer to our postage guide to calculate how much postage will be for your project.

Do you have a minimum order quantity?

There is no minimum order quantity. You can order as little as 1 unit to use as proof of concept prior to placing a larger order.

Will I have to pay sales tax?

Red Paper Plane is required to collect sales tax for orders shipped to the following states: Colorado, Connecticut, Florida, Illinois, New York, and Texas. There is no sales tax charged for projects we mail for you.

Will you invoice me for my order?

Orders under $3,000.00 require online credit card payment at time of purchase. Should you require invoicing for your project, a credit approval must first be conducted prior to order. Please allow (7-10) business days to complete. Once approved, Red Paper Plane terms require 40% down payment, balance due Net 30, once project has shipped. Video Brochure orders require 50% down payment.

What about shipping internationally?

Red Paper Plane is not responsible for any duties, taxes or brokerage fees associated with the shipment of orders to destinations outside of the United States. We are not knowledgeable about any country-specific import regulations and will not be responsible for fees or damages associated with non-compliance. We strongly encourage you to research all country-specific facts, information, and regulations prior to placing an order. Please visit the FedEx Global Trade Manager for more information.

Do you offer wholesale or ASI rates?

Sorry, we are not currently offering a Wholesale program, nor are we affiliated with ASI.